Support Staff
Job title Support Staff
Pay Level Please see Schedule C of the Employee Agreement
Location TBD
Hours TBD
Job purpose
The Support Staff provides full scope, residential care to “at risk youth” under the care of the Ministry of Children and Family Development. This is inclusive of maintaining the functionality of the home and daily operations, as well as initiating therapeutic programming for the persons served.
Duties and responsibilities
Daily Expectations
Cook
Clean
Administer Medication
Drive persons served to appointments, school, etc.
Work independently and as a member of a team
Answer phones professionally and pass along messages
Documentation – daily log, incident reports, budget sheets, appointment notes, etc.
Assist Resource Manager or Senior Staff with any additional tasks, as requested
Initiative
Demonstrates a willingness to learn and take on additional tasks to continue their professional development and assist their team
Job Knowledge
Demonstrates an understanding of working with high-risk youth and complex trauma
Utilizes appropriate methods - i.e. conflict resolution, risk management, person centered approaches, restitution, etc.
Interpersonal Relationships/Cooperation/Positivity
Advocates on behalf of the person served to ensure that their needs are being met within the program – consulting with their Resource Manager as needed.
Responds positively and utilizes constructive feedback from coworkers and supervisors and incorporates it into their practice.
Creates a positive work environment for their co-workers.
Attendance and Flexibility
Shows up on time and for the duration of their shift
Understands the importance of consistency in scheduling for our persons served
Understands the need to be flexible in resource assignment to best support the agency as a whole
Creativity/ Therapeutic Programming
Demonstrates creativity in working with our persons served and addressing any concerns at their resources
Programming – plan, document, execute, and reflect on client-focused strength-based therapeutic activities
Policy Awareness
Stays informed on all agency policy and procedures
Self-Care Practices
Practices and models effective self-care both on and off shift
Qualifications
All applicants must be at least 19 years of age
All applicants must have a reliable vehicle, valid driver’s license, and a cell phone
All employee file requirements as outlined in the employment manual and as amended
Additional experience or training considered assets:
Experience working with crisis management – working with individuals with extreme behaviors and/or mental health concerns
Experience with the age range 10-18 years old
Computer Skills - Microsoft word, Excel, Outlook, etc.
Experience with medication administration
Experience in an administrative/managerial role
Degree/Diploma in a related field – Child and Youth Care, Psychology, Education, etc.
Working conditions
This position requires the ability to work with extremely challenging persons served with a wide range of behaviors.
This position requires the employee to work 24-hour shifts and holidays.
Physical requirements
This position requires the employee to both sit and stand for long periods of time.
This position may also require the employee to go for long periods of time without regulated breaks.
Direct reports
Not applicable.
Apply Now
To apply, please email your resume and cover letter to jobs@idmys.ca